Refund policy
Return and Refund Policy
At Puckora™, customer satisfaction is important to us. We are committed to providing quality products and reliable customer support.
30-Day Warranty
We offer a 30-day warranty from the date of delivery for products that arrive damaged, defective, or incorrect.
To qualify for a replacement or refund, please contact us within 30 days of receiving your order.
Eligible Refunds and Replacements
We offer refunds or replacements in the following situations:
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Your product arrives damaged or broken.
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Your product has a manufacturing defect.
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You receive an incorrect item.
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Your product does not function as intended due to a manufacturing issue.
Non-Eligible Returns
We do not accept returns or issue refunds for:
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Changes of mind or personal preferences.
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Products damaged through misuse, accidents, or improper handling.
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Normal wear and tear.
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Products that have been modified or altered.
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Requests submitted more than 30 days after delivery.
How to Request a Refund
Please email puckoratm@outlook.com with your order number, a description of the issue, and clear photos or videos showing the problem.
Our support team will review your request and provide further instructions.
Refund Processing
Once your refund is approved, it will be issued to your original payment method.
Refund processing times depend on your bank or payment provider and may take up to 30 days.
Order Cancellations
Orders may only be canceled before they enter processing or fulfillment. Once an order has been processed or shipped, cancellation cannot be guaranteed.
Contact Us
For questions regarding refunds, replacements, or warranty claims, please contact:
Puckora™ Support