Shipping policy
Shipping Policy
At Puckora™, we are committed to delivering your orders as efficiently and reliably as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may be longer during holidays, promotional events, or periods of high demand.
Shipping and Delivery
Estimated delivery times vary depending on the destination, shipping method, and local carrier operations.
Delivery estimates are provided during checkout or in shipping communications when available.
International orders may experience additional delays due to customs clearance or local transportation conditions.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking updates may take time to appear after the carrier receives the shipment.
Shipping Delays
Although we work to fulfill orders promptly, delays may occur due to weather conditions, customs inspections, logistical disruptions, or carrier-related issues.
If your order experiences an unusual delay, please contact our support team.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your address, contact us as soon as possible.
Address changes cannot be guaranteed once an order has entered fulfillment or has shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us so our team can investigate the issue.
We may request supporting information to assist with the carrier investigation.
Customs and Import Duties
International orders may be subject to customs fees, import taxes, or duties imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Contact Information
For shipping inquiries, please contact:
Puckora™ Support